To report any technical issues on the institutional website, please use our feedback form. No. Check out our Institutional Guide to Hop Fastpass to learn more. If the card is not blocked and simply removed from your participant list, the former participant could then either add their own money onto the card or use the card with another employer on a Monthly Pass program. We recommend your organization purchases extra tickets to have on hand in the event a participant is without fare. Here are the steps to get the most out of your passport. Universal Pass Program: you will send your Transportation Options coordinator a spreadsheet with the employee names on it, and the coordinator will ensure a Hop card printed with your organization and employee first and last name will get mailed to you. The Hop app helps people who don’t belong to an institutional program to load fares onto their Hop cards, manage their profile or plan their trip. No. This means for the employer program there is no fare capping. Scanning a Hop card on a bus seems to a second or so -- … Single Use tickets are physical one-way (2½ hour) or Day tickets. How do fare inspectors check fares with Hop? Short Trips. Personal funds can be added by registering the card on the customer website or at a retail location. The Hop mobile app is designed for account management only for the general public. To deactivate, you have to report it Lost or Stolen, which automatically “blocks” it from further use. For the Annual or Universal pass programs, Hop cards already will be assigned and personalized for participants. This order will go to the TriMet Customer Support Center, which will print a new Hop card for your participant and mail it to you. For help with navigating the Hop institutional website, contact a member of the Transportation Options team or email employerprograms@trimet.org. You could also order Hop tickets — Single-Use Day Passes or 2½ Hour tickets — directly from the Hop website that are priced accordingly for Youth, Honored Citizens or Adults. Adult) you can replace the lost/stolen card with a new card. Hop tickets don’t offer lost-fare protection and aren’t reloadable. However, the participant can’t use these forms of payment to buy a Hop card — or add money The new card must not have any passes or stored dollar value on it in order for the replacement process to work. TriMet and C-TRAN don’t accept personal checks. With another non-personalized Hop card of the same type (e.g. $399. Why must people still tap if they already have an employer pass on their Hop card? ... You can just hop on some trains spontaneously, sit where you like and show your pass to the conductor when he comes round. How does the Hop on Hop off bus work? For smaller organizations, credit or debit card payments are allowed, but please check with your Transportation Options team. Follow the prompts. No. You can go on these tours for up to 72 hours (within the validity period of your Pass). It is always recommended that you activate the pass first thing in the morning to get the most out of your pass usage as the pass works on consecutive calendar days. Monthly/Annual Pass Program: you can order Hop cards directly through the site. If the Monthly Pass expires on that card, when the new participant arrives, unblock the card and edit the participant’s data. When you add passes onto a participant’s Hop card, think of it as adding a transit pass product, just like the current Monthly or Annual paper passes. Yes, personal funds can be loaded onto a participant-issued Hop card. 1 Week Pass. For organizations, replacement cards are free at this time, which also includes shipping. Pass Prices. Card without a name printed on it: Go to your profile and click on Manage Cards. The Hop Institutional website allows you to purchase electronic Day Passes and add them onto participants’ Hop cards. What personal information does Hop collect? All you have to do is ride! Auckland Transport 3,317 views. Monthly and Annual Passes can be used for the period in which they’re valid. Simply choose the duration (1, 2, 3, 6 or 10 days) of your credits package, download the pass to your phone and scan at the gate to enter. Yes, all passes come with the hop-on, hop-off bus which is valid for 1 day. Passes are valid for a calendar month. Check out our overview to what is a Hop on - Hop Off bus tour in NZ. We don’t offer refunds on Hop cards or the passes loaded onto them, so you should buy only the passes you need. We’ll let organizations know well in advance when their organization will transition. With Hop, instead of buying passes in advance you earn them as you go. 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